Ravenna is an help desk that is purpose built for companies who provide internal support to employees in Slack.
Ravenna is an help desk that is purpose built for companies who provide internal support to employees in Slack.
Ravenna is an
help desk that is purpose built for companies who
provide internal
support to employees
in Slack.
Ravenna is a modern internal help desk that helps you deliver incredible employee support in Slack.
About
The modern internal support platform that meets your employees where they work.
Automate help desk operations and provide metrics to help teams track and improve performance over time in, all in one platform.
The modern internal support platform that meets your employees where they work.
Automate help desk operations and provide metrics to help teams track and improve performance over time in, all in one platform.
features
features
Unlock Your Help Desk’s Full Potential
Unlock Your Help Desk’s Full Potential
Excellent Service
Give your agents superpowers with Ravenna’s deep Slack integration
Kevin
How do I reimburse the company for a personal charge on my company card?
Kevin
How do I reimburse the company for a personal charge on my company card?
Ravenna
APP
Hi Kevin! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
Ravenna
APP
Hi Kevin! You can flag a purchase as personal in our expense management tool. You can find instructions on how to do so here
AI Automation
Deflect tickets, prioritize and assign requests, and create knowledge with Ravenna AI
Customer Satisfaction (CSAT)
4.5
Customer Satisfaction (CSAT)
4.5
Resolution time
2:15
Below the goal of 2:00 hours
Resolution time
2:15
Below the goal of 2:00 hours
Deep Insight
Analyze track and improve help desk performance over time.
teams
Ravenna makes it easy for every team to offer incredible service in Slack
IT
Streamline access requests, and of course, reset passwords.
HR
Improve and automate employee offboarding and onboarding.
RevOps
Accelerate deal velocity and reduce churn by getting the right answers to your sales teams.
teams
Ravenna makes it easy for every team to offer incredible service in Slack
IT
Streamline access requests, and of course, reset passwords.
HR
Improve and automate employee offboarding and onboarding.
RevOps
Accelerate deal velocity and reduce churn by getting the right answers to your sales teams.
benefits
Boost Service & Satisfaction
Boost Service & Satisfaction
Unlock Knowledge
Ravenna’s AI learns from requests that are resolved in Slack threads.
Happier Employees
Unblocked employees are happy employees
Boost Service - Increase CSAT
Unblocked employees are happy employees
Modern Design
Optimized for speed and efficiency. Ravenna is fast and beautiful.
Backed by the best
Adina Tecklu
Partner at Khosla Ventures
Aviel Ginzburg
Founders Co-Op
Guillermo Rauch
CEO at Vercel
Wade Foster
Co-founder & CEO at Zapier
Bryan Helmig
CTO/Co-founder at Zapier
Mike Knoop
Co-Founder, Head of AI at Zapier
John Waldman
Founder & CEO at Homebase
Giancarlo ‘GC’ Lionetti
CCO at OpenAI
Linda Lian
CEO & Co-founder at Common Room
Andrew Berman
Director of AI at Zapier
David Dubick
Cofounder and CEO at Stealth
Greg Stephens
Chatbot AI Engineer
Ethan Bernstein
Venture Partner at Four Cities Capital
Patrick Thompson
Co-founder at Clarify
Daniel Li
CEO of Plus.ai
Backed by the best
Adina Tecklu
Partner at Khosla Ventures
Aviel Ginzburg
Founders Co-Op
Guillermo Rauch
CEO at Vercel
Wade Foster
Co-founder & CEO at Zapier
Bryan Helmig
CTO/Co-founder at Zapier
Mike Knoop
Co-Founder, Head of AI at Zapier
John Waldman
Founder & CEO at Homebase
Giancarlo ‘GC’ Lionetti
CCO at OpenAI
Linda Lian
CEO & Co-founder at Common Room
Andrew Berman
Director of AI at Zapier
David Dubick
Cofounder and CEO at Stealth
Greg Stephens
Chatbot AI Engineer
Ethan Bernstein
Venture Partner at Four Cities Capital
Patrick Thompson
Co-founder at Clarify
Daniel Li
CEO of Plus.ai
Ready to Revolutionize Your Help Desk?
Ready to
Revolutionize Your
Help Desk?
Ravenna Software, Inc., 2024
Ravenna Software, Inc., 2024
Ravenna Software, Inc., 2024
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